Privacy Policy — Monaux Fashion (UK)

Last updated: 13/10/2025

This Privacy Policy explains how Monaux Fashion collects and uses your personal data when you visit our website and shop, create an account, contact us, or make a purchase.

1) Who we are (Controller)

Monaux Fashion
Gasthuisstraat 36, Gorinchem, Netherlands
Company Registration Number: 98551779
Email: info@monauxfashion.com
Phone: +31647446351

We are the controller of your personal data.

2) The data we collect

  • Identity & contact: name, billing/shipping address, email, phone.

  • Order & payment: order details, delivery info, payment method, payment status (we don’t store full card details).

  • Account: login email, hashed password, order history, preferences.

  • Communications: emails, chat/messages, reviews.

  • Technical/usage: IP address, device/browser info, cookie IDs, pages viewed, referring sites.

  • Marketing (opt-in): newsletter preferences and engagement (opens, clicks).

3) Why we use your data (lawful bases)

  • To process your orders — fulfilment, payments, delivery, returns and warranty (contract).

  • Customer support — handle queries and complaints (contract/legitimate interests).

  • Account management — create and maintain your account (contract).

  • Legal & tax compliance — record-keeping and reporting (legal obligation).

  • Marketing & personalisation — send newsletters with your consent; show tailored content/ads where permitted (consent/legitimate interests).

  • Security & fraud prevention — protect our services and customers (legitimate interests).

4) Retention

  • Orders & invoices: kept for up to 7 years for tax/legal purposes.

  • Account data: kept while your account is active; deleted on request (subject to legal holds).

  • Support records: typically up to 24 months after resolution.

  • Marketing data: until you unsubscribe or withdraw consent.

  • Cookies: see our Cookie Policy for specific lifetimes.

5) Sharing your data

We share personal data with trusted providers under contracts that protect your data:

  • E-commerce/hosting: [Shopify] (website, checkout, order handling).

  • Payments: [Stripe/Mollie/PayPal/etc.] (they process payments; we do not see full card details).

  • Delivery: [Royal Mail/DHL/DPD/etc.].

  • Email & marketing: [Klaviyo/Mailchimp/etc.].

  • Analytics/advertising (subject to cookie choices): e.g., Google/Meta.

  • Professional advisers & fraud-prevention tools where necessary.
    We disclose data to authorities if required by law or to protect legal rights.

6) International transfers

If data is transferred outside the UK, we use adequacy regulations (where available) or UK International Data Transfer Agreements/Standard Contractual Clauses and additional safeguards as appropriate.

7) Cookies

We use necessary, analytical and (with consent) marketing cookies. On your first visit you will see a cookie banner to manage your preferences. For details of each cookie, purposes and durations, please see our Cookie Policy  

8) Your rights (UK GDPR)

You have the right to:

  • Access your data;

  • Rectify inaccurate data;

  • Erase data (where applicable);

  • Restrict or object to processing (including direct marketing);

  • Data portability;

  • Withdraw consent at any time (does not affect prior processing).

To exercise your rights, contact us at info@monauxfashion.com. We may ask for proof of identity.

9) Security

We apply appropriate technical and organisational measures (e.g., HTTPS/SSL, access controls, least-privilege, encryption where appropriate) and review them regularly. No method is 100% secure, but we work to keep your data safe.

10) Children

Our services are not directed at children under 16. If you believe a child has provided us with personal data, please contact us to remove it.

11) Automated decision-making

We do not make decisions solely by automated means that produce legal or similarly significant effects about you.

12) Changes to this policy

We may update this notice from time to time. The latest version will always be published on this page, and for material changes we will notify you via the site or email.

13) Contact

Questions about privacy?
Gasthuisstraat 36, Gorinchem, Netherlands
Company Registration Number: 98551779
Email: info@monauxfashion.com
Phone: +31647446351